The Service Charter is the tool through which any subject providing a public service identifies the standards of its performance, declaring its objectives and recognizing specific rights for the citizen-user-consumer. Through this document, public service providers undertake to comply with certain qualitative and quantitative standards, with the aim of monitoring and improving the methods of supply and administration.

The Municipality of Bra has already created Service Charts in some specific sectors, with the aim of further increasing their dissemination as regards individual demand services.

Socio-educational services: School canteen, Nursery

Concessioned Services: Local public transport